Refund Policy

1. Refund Eligibility

We offer refunds under the following circumstances:

• Technical issues that prevent you from using our service
• Billing errors on our part
• Duplicate charges
• Service not delivered as described

2. Refund Timeframe

Refund requests must be submitted within 30 days of the original purchase date. Refunds will be processed within 5-10 business days after approval.

3. Non-Refundable Items

The following are not eligible for refunds:

• Used credits or consumed services
• Custom AI UGC characters that have been created
• Services that have been fully delivered
• Refunds requested after 30 days

4. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email
• Order number or transaction ID
• Reason for the refund request
• Any supporting documentation

5. Refund Processing

Approved refunds will be credited back to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

6. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: support@adsfactory.com